No waffle.
Just answers.

Yes — the essentials are free: signing up, your campus wall, weekly matching and chat. Sugar cubes only come into it for optional extras: Enhanced Mode and paid event tickets.

Yes — the essentials are free: signing up, your campus wall, weekly matching and chat. Sugar cubes only come into it for optional Enhanced Mode.

An email address you can open and a password. We send a six-digit code to that address to confirm it’s yours — any email works; it doesn’t have to be a university one. Then you set up your profile.

No code after a few minutes? Check your spam or junk folder.

Unimatcha is built for students at UK universities: pick yours from the list when you set up your profile, and change it later in Edit Profile.

A university being on the list just means you can choose it — it doesn’t make that university a partner of ours.

Not on the list? Email contact@unimatcha.ai and tell us which one you’re at.

No — verification is optional. Upload a photo of your student card and confirm your university email with a code. A person then reviews it. If you signed up with your university email, you won’t need the code.

Once approved, a school badge appears next to your name, and you can join in on other schools’ walls instead of only reading them. Without it, your own campus wall and matching work just the same.

The web app is open now at app.unimatcha.ai — on your phone, add it to your home screen and it opens just like an app.

There’s an iPhone app too. On Android, just use the web app.

You can sign in with the same account on your phone and on a computer, and everything stays in sync.

On a computer, choose Scan to Sign In and scan the code with the app on your phone — no password needed.

First check you’re using the email you registered with, and that you’ve ticked the box agreeing to the Terms of Service and Privacy Policy — sign-in waits for it.

Forgotten your password? Tap Forgot Password on the sign-in page. We’ll email a code, and you can set a new one.

Still stuck? Email contact@unimatcha.ai from that address and we’ll help you back in.

Yes. Add your school to your profile and your campus wall unlocks straight away. The questionnaire only comes in when you want to join matching — and you never have to.

Less than you might think. Your basic info, your posts and your photo collection each have their own blur switch, and all three start switched on — others see Kept private instead. Your signature line always shows.

Your real name only appears once you’ve both confirmed. Change any of it in Settings → Profile visibility.

Go to Settings → Delete Account, type DELETE, then enter your password. This permanently removes your profile, photos and personal information. Posts and comments you left on the campus wall stay up without your name. Delete any posts you want gone first; to remove comments, email contact@unimatcha.ai. Existing chats and couple space content stay visible to the other person.

The Privacy Policy explains how your data is handled afterwards.

One round a week, and no swiping.

1. 01Answer the questionnaireOne for each mode
2. 02Hold to wake MochiiYou’re in this week’s pool
3. 03Friday revealEveryone at the same moment
4. 04Confirm within 48 hoursIt only counts if you both do

You answer each mode’s questionnaire once; after that, every week is just steps 2 to 4.

Every Friday, at the same moment for everyone: 20:00 UK time, summer and winter alike; other time zones convert from there. The Dating and Friend pages always show a countdown.

They’re two separate modes, each with its own questionnaire, preferences and pool — use one or both.

You’ll find them side by side at the top of the Chat page: Chat / Dating / Friend.

On the Dating or Friend screen, press and hold Mochii for about half a second. It wakes up — the card changes to Mochii is on it — and you’re in this week’s pool.

To sit the round out, hold it again and it drifts back to sleep. If you used Enhanced Mode, that round’s cubes all come back. Your preferences are locked while you’re in the pool; leave it to edit them.

Your questionnaire, your profile and your preferences. Preferences cover who you’d like to meet — gender and age range — plus study stage in Dating or shared interests in Friend, and whether to keep it to your school or your city.

You can also leave Mochii a note of up to 500 characters with anything else it should know.

No — not anywhere, not ever. People shouldn’t be scored.

A reveal shows you a person: their photo, school, a line about them and their interests, with a 48-hour countdown. No percentages.

Each match opens a chat with a 48-hour countdown. If it feels right, you both tap confirm in the chat before time runs out — in Dating you become partners, in Friend you become friends. If either of you doesn’t, the match simply expires.

Once you’re partners, the Dating tab becomes a space for the two of you, and either of you can end the relationship later from the chat details.

It happens — sometimes no one in this week’s pool fits your preferences. Mochii will let you know it dozed off this round: tap Try another round, or hold Mochii again whenever you’re ready.

When you rejoin, you’re further up the queue next round: people using Enhanced Mode go first, then people who missed out last round. It isn’t a promise of a match, and the bar for a good fit stays the same. If you leave the pool and come back later, you start from the beginning.

The pool doesn’t renew by itself, so you rejoin each week. If you used Enhanced Mode, the refund is automatic — see Enhanced Mode.

Some universities open their first round only once there are enough people and a balanced gender split. Until then the Match page shows where things stand. You stay in the pool without rejoining, and you can leave any time with Enhanced Mode fully refunded.

Not in Dating. While you have a match waiting for confirmation, or a partner, Mochii stops looking for a new one. Friend mode carries on as usual. If a relationship ends, you can join the Dating pool again.

Open the app on reveal day and your result is waiting on the Dating and Friend pages. It also appears in Notifications, which update live while the app is open.

When the app is closed we also push reveals, new messages, Mochii’s replies and comment replies; likes aren’t pushed. You can turn each kind off in Settings › Notifications.

On iPhone, the web version needs to be added to your Home Screen to get pushes.

Only your school. Your campus wall holds pinned student-union notices, events, polls, rants and second-hand deals from people at your university.

Add your school to your profile to unlock it — posting and commenting on your own wall doesn’t require verification.

Yes — Explore lists schools from A to Z. Other schools’ walls are read-only until you’re a verified student; after that, you can join in there too.

A school being listed doesn’t mean it partners with us, and a wall no one has posted on yet is simply empty.

You choose for each post and each comment. Anonymous posts show a random pseudonym and a Mochii avatar instead of your profile:

If you’re verified, an anonymous post still carries your school badge; anonymous comments carry none. It’s anonymous to other students — we can still trace an account when the rules are broken, and anonymous content is moderated like everything else.

Recommend is a feed from across campuses; text-only posts get a cover with their first line highlighted.

Nearby shows posts from within about 50 km, and distance only ever appears as a band — never an exact figure:

• Under 1 km
• 1–3 km
• 3–10 km
• 10–50 km

The app asks for your location when you open Nearby and when you post, so you can see what’s around you and your posts can show up there. Rather not? Posts still go out, and Nearby falls back to the city on your profile. Other people only ever see a distance band, never where you are.

Add up to three tags to a post — choose from the presets below or write your own:

• Daily
• Rant
• Help
• Study
• Food
• Buddy
• Secondhand
• Love

Use Search the square to find posts by title, text, tag or comment. Titles can be up to 100 characters and posts up to 2,000.

Yes, on your campus wall. A poll has 2 to 6 options and goes live after review — you’ll get a notification once it’s approved. Anyone voting can change their mind later.

Ads. They appear only in Recommend — never on your campus wall — are reviewed before they run, and are always labelled Sponsored rather than dressed up as ordinary posts.

Sugar cubes are the only currency in Unimatcha. They’re used for two things — Enhanced Mode and campus event tickets.

Sugar cubes are a virtual item in Unimatcha. In the app, they’re used for Enhanced Mode in matching.

Your balance is under Profile → Sugar Cubes.

Open your Sugar Wallet and tap Top up — any amount, no bundles, and the total shown already includes payment processing. If you’re short when paying for something, you can top up just the difference and carry on.

Every top-up, spend and refund is listed under Transactions.

Buy them through the App Store in Profile → Sugar Cubes. Cubes bought through the App Store are for matching only (Enhanced Mode), and refunds are handled by Apple.

Your balance is there too. Every addition, spend and refund is listed under Transactions.

No to both. Sugar cubes can’t be withdrawn or turned back into money, and there are no free ones — no sign-up gifts, no daily check-in rewards.

Sugar cubes you buy count as delivered once they arrive, so we don’t refund them except where the law requires.

Before paying on the web, you confirm you want them straight away and that you lose the 14-day right to cancel once they arrive. When they arrive, a confirmation with the order number goes to your sign-up email.

Charged but the cubes didn’t arrive, charged twice, or another payment problem? Go to Settings → Report a Problem, choose Payments and refunds and pick the payment, or write to contact@unimatcha.ai. We check that payment, decide what to do, and reply to you.

For App Store purchases, refunds follow Apple’s rules: request one from Apple.

Enhanced Mode makes Mochii search harder for you this round. Here’s what it costs and when it comes back:

Leave the pool before the reveal and that round’s cubes all come back.

You confirm every time you join with it, so nothing is charged silently. It isn’t a guarantee of a match; refunds happen automatically and show up in Notifications.

Student unions publish events straight onto their school’s campus wall, and each one looks like a ticket: date, venue, price and how many are left.

Tap Get ticket to pay in sugar cubes, or claim it if it’s free, and it lands in Profile → My Tickets straight away. Organisers can set a limit per person.

For free events, tap Get free ticket and it lands in Profile → My Tickets straight away. Paid tickets aren’t sold in the app. Organisers can set a limit per person.

Open the ticket in My Tickets and show its QR code at the door. Staff scan it with a camera, and the ticket is marked as used.

Your sugar cubes come back automatically. The ticket shows that the event was cancelled and your cubes refunded, and the refund appears in Notifications and Transactions.

The ticket shows that the event was cancelled. Any refund appears in Notifications and Transactions.

Yes, on iPhone. Open a valid ticket and tap Add to Apple Wallet: the pass carries the event banner and the same QR code.

It doesn’t update itself, so if an event changes, the app has the latest details.

On Android, simply show the QR code from My Tickets.

Tap Report in the ⋯ menu on a post, or long-press a comment and tap Report; to report a person, use Report in your chat’s details or on their profile. You can also go to Settings → Report a Problem and pick a category.

If a reply from Mochii is inappropriate, tap Not helpful under it and choose Inappropriate. We only see that one reply.

Every report is reviewed by a person on our team, and you’ll hear the outcome in Notifications. Repeated false reports may limit your own account.

Tap Block in the ⋯ menu on a post, after long-pressing a comment, in your chat’s details, or on their profile. You won’t see their posts or comments after that, the two of you won’t be matched, and neither of you can send new messages in a chat. You can undo it in Settings → Blocked Users.

You can block anonymous posts and comments too. Blocking doesn’t reveal who they are; you just stop seeing what they post anonymously.

No. Verification is optional, so not everyone has done it — the school badge next to a name shows who has passed our review.

We don’t run background checks, so take the same care you would anywhere online.

Not from your profile. Blurred sections are never sent — the real data stays on our server, so there’s nothing hidden in the page to dig out; only you and people you’ve confirmed with see your full profile. The one exception is the match card: your weekly match sees your match details (school, interests, bio and so on).

Never. We don’t sell personal information, we never show anyone a match score, and data is encrypted in transit. The Privacy Policy sets out what we collect and why.

• Meet somewhere public — a café, the library, a campus event.
• Tell a friend where you’re going, and arrange your own way there and back.
• Leave if anything feels off, and report anything that made you uncomfortable.

If you’re ever in immediate danger, call the emergency services first (999 in the UK).

Our only official channels are unimatcha.ai, notifications inside the app, and contact@unimatcha.ai.

We’ll never ask for your password or payment details in a chat — anyone claiming to be us who does should be reported.

Use the form on the Sponsorship page, or email contact@unimatcha.ai. Tell us who you are and what you’re planning — any size is welcome.

A free management console for your school:

• moderate your campus wall and its reports, and pin notices;
• publish events, sell or give away tickets, and scan them at the door;
• review the ads aimed at your campus.

See the console

Yes — we sponsor events run by students. How we support each one depends on what you’re planning, so the details come from a conversation rather than a price list.

Yes. Ads are aimed at specific campuses, reviewed before they run, shown only in Recommend and always labelled Sponsored. Email contact@unimatcha.ai to talk.